Training forHospitality
Training for Front Desk Agents
Front desk agents are the first ten seconds of every guest's stay and run the PMS at peak check-in. Aristotl turns your PMS playbooks, check-in scripts, and brand-standard service SOPs into short courses every agent finishes on shift — and HQ sees per-property completion before each brand audit or guest-experience review.
Common challenges
- PMS updates require retraining every agent across every property
- Check-in scripts and brand-standard service drift between shifts
- Loyalty-program enrolment inconsistent — revenue HQ never sees
- Brand audits arrive without warning and require completion proof
Skills we help develop
- PMS fluency
- Check-in and check-out SOPs
- Brand-standard service script
- Loyalty program enrolment
- Guest complaint handling
Expected outcomes
- Every agent trained on PMS or script updates within 48 hours
- Brand-standard check-in consistent across every property, every shift
- Loyalty enrolment rates lifted because every agent runs the same script
- HQ sees per-property completion before any brand audit
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